Cancellation & Refund Policy

1. Booking Confirmation

A booking is confirmed only after we have agreed with you on the tour details through WhatsApp, LINE, or email.

• Sending an inquiry does not create a confirmed booking.

2. Free Cancellation

For standard guided experiences, you may cancel free of charge up to 24 hours before the scheduled start time.

• Cancellation requests should be sent through WhatsApp, LINE, or email.
• The time of your cancellation request will be determined using the local time in Egypt.

3. Late Cancellations

If you cancel less than 24 hours before the scheduled start, please contact us as soon as possible.

• A late cancellation charge may apply only if it was clearly communicated and accepted before booking confirmation and is enforceable under applicable law.
• Where no such charge was agreed, no late cancellation fee will automatically apply.

4. No-Shows

If you do not arrive at the agreed meeting point and do not contact us, the booking may be treated as a no-show.

• Any no-show charge must have been disclosed and agreed before confirmation and must comply with applicable law.

5. Cash Payments

Unless otherwise agreed, payment is made in cash on the day of the experience.

• Because payment is not normally collected in advance, there is usually no prepaid amount to refund when a booking is canceled.
• Any legally owed refund for a payment already made will be handled according to the confirmed booking conditions and applicable law.

6. Changes to Your Booking

If you need to change the tour date, time, meeting point, or number of participants, please contact us as early as possible.

• We will do our best to accommodate changes, depending on guide availability and other arrangements.
• Any price change will be communicated before you accept the revised booking.

7. Cancellation by Us

If we or the guide responsible for your experience cannot provide the confirmed service, we will inform you as soon as reasonably possible.

• Where appropriate, we may offer an alternative guide, another date, or a comparable experience.
• You are not required to accept a materially different experience.
• If the experience cannot be provided and you do not accept an alternative, no payment will be due for the canceled service, subject to applicable law.
• Any amount already paid will be refunded where required by law or the confirmed booking conditions.

8. Weather and Unexpected Circumstances

Experiences may be affected by severe weather, monument closures, government restrictions, transportation disruptions, or other unforeseen circumstances.

• Where an experience cannot safely or lawfully proceed, we will explain the available options.
• Rescheduling, cancellation, or any applicable refund will be handled according to the agreed terms and relevant law.

9. Special Arrangements

Some experiences may involve third-party services or advance arrangements.

• If special cancellation conditions apply, they will be communicated before booking confirmation.
• Any non-refundable costs or cancellation charges must be clearly disclosed, agreed, and legally permissible.

10. How to Cancel

Please contact us through the WhatsApp, LINE, or email conversation used for your booking.

• Include your name, tour date, and the experience you booked.
• We recommend obtaining written confirmation that your cancellation request has been received.

11. Contact

• Website: [Website URL]
• Operator: [Full Legal Name]
• Email: [Contact Email]
• WhatsApp: [WhatsApp Number]
• LINE: [LINE Account]